Store Policies
SERVICE POLICY
We are committed to providing our customers with the highest level of excellence in service and products. For all
questions regarding our website or products, please email us anytime at info@exteriorguide.com .
SERVICE POLICY
We are committed to providing our customers with the highest level of excellence in service and products. For all
questions regarding our website or products, please email us anytime at info@exteriorguide.com .
OUR PRIVACY POLICY
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo!
automatically collects order information but may only use this information in the aggregate. If you accessed this
store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience.
Please see the for more information about how Yahoo! uses this information.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo!
automatically collects order information but may only use this information in the aggregate. If you accessed this
store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience.
Please see the for more information about how Yahoo! uses this information.
OUR RETURN POLICY
All of our products are backed by our 30 Days no questions asked return policy. (For the SunBrite TV -Outdoor TV 15
days no questions asked return policy).Within thirty days of delivery, we will gladly replace products damaged upon
arrival. We'll also pay the return shipping cost if the return is a result of our error. Initial and returning freight charges
on non-defective items are the responsibility of the customer. Merchandise must be returned in the original condition
as delivered to you. This means that the item is not used (even for a few seconds) is resalable with all materials that
the item came with including the original box and inserts.
Here is what we charge for returns:
• We deduct the actual shipping and handling fees
• A 15% Restocking fee
• This applies to most items unless noted in writing.
• Credits are usually processed with 14 days of receipt of item.
• If your item was used there will be a 30% restocking fee and the actual shipping and handling fees.
• If you received FREE or Flat Reduced Rate shipping and you decide to return your order to us, we will gladly send
you a refund minus the shipping & handling charges we incurred plus the appropriate restocking fees as stated
above.
• If you are returning a partial order be advised that we will minus the complete shipping charges if the part of the
order that you keep is under $99.00
• Handling Fees are non refundable.
Please make sure that your shipping address is 100% correct before submitting your order. UPS and FedEx both
charge us an administrative fee if they need to correct your address.
This means that you must add the ending of your address such as: Street, Road, Lane, Court, Avenue, Etc. and you
must add an Apartment, Suite or Room number. Please don't assume that we will correct your address here or that
they will fix it. This only delays your shipment and costs you money. If UPS or FedEx has to change your address
even for something as simple as an Office or Apartment number they charge us $10.00 We will then charge this fee
to you. If a package is returned to us for NON DELIVERY, you are responsible for the shipping charges back to your
location and any other fees associated with the return. We cannot give you your money back on your purchase.
Liability Policy
• We are not liable for misuse or wrongful operation of any products that we sell.
• Instructions must be followed completely.
• A GFCI (Ground Fault Circuit Interrupter) device must be used with all pumps, lighting and electrical devices used
in and around water.
• Pumps for outdoor use should only be purchased with a 3 Prong grounded cord.
• Thin cord 2 prong items should be limited to indoor use only.
• Submersible Pumps, lighting and other electrical equipment should not be used in or around a swimming pool
and proper safety should always be followed.
• Use safety in and around ponds when small children are present. Do not assume they are safe. Always supervise
children around ponds.
• When building your pond you should check with your local utilities for underground pipes, cable and power lines
as well as your local zoning authorities for proper guidance.
OUR GUARANTEE
Exteriorguide guarantees its products against manufacturers defects for a period of 30 days from date of order
receipt. If product is found to be defective, we will replace the item or provide replacement parts at our discretion.
If a replacement is not available we will provide a substitution or issue a store credit.
Prices shown and availability are subject to change without notice. If prices change, we will process your order and
notify you of any difference. Some quantities limited.
We gladly accept Master Card, Visa, and American Express cards, as well as your personal check or money order.
SHIPPING INFO
Orders shipping to Alaska or Hawaii must use Second Day Air.
Sorry, we can't ship to P.O. boxes or APO addresses.
Ground (3-5 Business Days)
Due to the large size and weights of many of our products, the shipping prices is between $8-$39. Order Over $ 299
shipping is FREE
2 Business Days
Due to the large size and weights of many of our products, we do not offer standard rates for Second Day Air
shipping.
1 Business Day
Due to the large size and weights of many of our products, we do not offer standard rates for Next Day Air shipping.
In-stock items ship within 48 hours.
Please allow 2 to 4 weeks for out-of-stock items.
.
Sorry, we currently do not ship outside the U.S.
Agreement
By Purchasing from us you agree to the terms noted above even if you did not read this section before you
ordered. This page is available from every page within our site including the checkout page. Please do not say
that you did not read it so it does not apply.
The policies written above are in effect for ALL ORDERS including Telephone, Fax, Mail and but not limited to
Online Orders.
All of our products are backed by our 30 Days no questions asked return policy. (For the SunBrite TV -Outdoor TV 15
days no questions asked return policy).Within thirty days of delivery, we will gladly replace products damaged upon
arrival. We'll also pay the return shipping cost if the return is a result of our error. Initial and returning freight charges
on non-defective items are the responsibility of the customer. Merchandise must be returned in the original condition
as delivered to you. This means that the item is not used (even for a few seconds) is resalable with all materials that
the item came with including the original box and inserts.
Here is what we charge for returns:
• We deduct the actual shipping and handling fees
• A 15% Restocking fee
• This applies to most items unless noted in writing.
• Credits are usually processed with 14 days of receipt of item.
• If your item was used there will be a 30% restocking fee and the actual shipping and handling fees.
• If you received FREE or Flat Reduced Rate shipping and you decide to return your order to us, we will gladly send
you a refund minus the shipping & handling charges we incurred plus the appropriate restocking fees as stated
above.
• If you are returning a partial order be advised that we will minus the complete shipping charges if the part of the
order that you keep is under $99.00
• Handling Fees are non refundable.
Please make sure that your shipping address is 100% correct before submitting your order. UPS and FedEx both
charge us an administrative fee if they need to correct your address.
This means that you must add the ending of your address such as: Street, Road, Lane, Court, Avenue, Etc. and you
must add an Apartment, Suite or Room number. Please don't assume that we will correct your address here or that
they will fix it. This only delays your shipment and costs you money. If UPS or FedEx has to change your address
even for something as simple as an Office or Apartment number they charge us $10.00 We will then charge this fee
to you. If a package is returned to us for NON DELIVERY, you are responsible for the shipping charges back to your
location and any other fees associated with the return. We cannot give you your money back on your purchase.
Liability Policy
• We are not liable for misuse or wrongful operation of any products that we sell.
• Instructions must be followed completely.
• A GFCI (Ground Fault Circuit Interrupter) device must be used with all pumps, lighting and electrical devices used
in and around water.
• Pumps for outdoor use should only be purchased with a 3 Prong grounded cord.
• Thin cord 2 prong items should be limited to indoor use only.
• Submersible Pumps, lighting and other electrical equipment should not be used in or around a swimming pool
and proper safety should always be followed.
• Use safety in and around ponds when small children are present. Do not assume they are safe. Always supervise
children around ponds.
• When building your pond you should check with your local utilities for underground pipes, cable and power lines
as well as your local zoning authorities for proper guidance.
OUR GUARANTEE
Exteriorguide guarantees its products against manufacturers defects for a period of 30 days from date of order
receipt. If product is found to be defective, we will replace the item or provide replacement parts at our discretion.
If a replacement is not available we will provide a substitution or issue a store credit.
Prices shown and availability are subject to change without notice. If prices change, we will process your order and
notify you of any difference. Some quantities limited.
We gladly accept Master Card, Visa, and American Express cards, as well as your personal check or money order.
SHIPPING INFO
Orders shipping to Alaska or Hawaii must use Second Day Air.
Sorry, we can't ship to P.O. boxes or APO addresses.
Ground (3-5 Business Days)
Due to the large size and weights of many of our products, the shipping prices is between $8-$39. Order Over $ 299
shipping is FREE
2 Business Days
Due to the large size and weights of many of our products, we do not offer standard rates for Second Day Air
shipping.
1 Business Day
Due to the large size and weights of many of our products, we do not offer standard rates for Next Day Air shipping.
In-stock items ship within 48 hours.
Please allow 2 to 4 weeks for out-of-stock items.
.
Sorry, we currently do not ship outside the U.S.
Agreement
By Purchasing from us you agree to the terms noted above even if you did not read this section before you
ordered. This page is available from every page within our site including the checkout page. Please do not say
that you did not read it so it does not apply.
The policies written above are in effect for ALL ORDERS including Telephone, Fax, Mail and but not limited to
Online Orders.
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EXTERIORGUIDE